Welcome to A1 Help – English Support Guide
Your quick guide to managing your A1 services in English
This guidе is made to help the English speaking customers in accessing A1 Bulgaria's digital services more easily.
Use A1 Website in English
Visit the websites: A1 official website, My A1 web or A1 Business Help
Most of our website content is in Bulgarian. To view it in English:
- Google Chrome: Right-click anywhere on the page and select “Translate to English.”
- Microsoft Edge: Click on the translate icon in the address bar.
- Mozilla Firefox: Use browser extensions like Google Translate.
- Safari: Use the built-in translation feature. Tap the “aA” icon in the address bar and select “Translate to English.” More instructions here.
Please note: English translations are automated and may not be fully accurate.
Chat with AVA - A1 Virtual Assistant
Start the chat: use the chat icon in the lower right corner.
Chat in English:
- Language: You can write directly in English or select from the available menu options.
- Data Privacy: Chat data is processed in accordance with A1 Bulgaria’s GDPR policy.
- Visuals: Images shown in the chat may contain Bulgarian text.
- External links: Most external pages will appear in Bulgarian. You can enable browser translation if needed.
- Topics Covered: 24/7 service for billing, services, troubleshooting, and more. Agent available.
Please note: English translations are AI-generated and may not always reflect the original Bulgarian text.
Use A1 Business Portal in English
Open the website: Business Portal
Change the website language to English:
Click on the icon EN on the top right corner.
You can use the Business Portal in English to:
- View and download your invoices.
- Manage your services.
- Activate and Deactivate Roaming, additional packages and SIM settings.
If you still don't have access to it, ask your Acount Manager.