Welcome to A1 Help – English Support Guide
Your quick guide to managing your A1 services in English
This guidе is made to help the English speaking customers in accessing A1 Bulgaria's digital services more easily.
Use A1 Website in English
Visit the websites: A1 official website, My A1 web or A1 Help Portal
Most of our website content is in Bulgarian. To view it in English:
- Google Chrome: Right-click anywhere on the page and select “Translate to English.”
- Microsoft Edge: Click on the translate icon in the address bar.
- Mozilla Firefox: Use browser extensions like Google Translate.
- Safari: Use the built-in translation feature. Tap the “aA” icon in the address bar and select “Translate to English.” More instructions here.
Please note: English translations are automated and may not be fully accurate.
Chat with AVA - A1 Virtual Assistant
Start the chat: use the chat icon in the lower right corner.
Chat in English:
- Language: You can write directly in English or select from the available menu options.
- Data Privacy: Chat data is processed in accordance with A1 Bulgaria’s GDPR policy.
- Visuals: Images shown in the chat may contain Bulgarian text.
- External links: Most external pages will appear in Bulgarian. You can enable browser translation if needed.
- Topics Covered: 24/7 service for billing, services, troubleshooting, and more. Agent available.
Please note: English translations are AI-generated and may not always reflect the original Bulgarian text.
Use My A1 app in English
Open the app: My A1
Change the app language to English:
1. Tap on the three dots (More) in the bottom right corner
2. Language
3. Select English
You can use My A1 app in English to:
- View and pay your bills.
- Monitor your usage.
- Manage your services.
Download the app:
