AVA now speaks English
24-06-2025
Starting from June 24, 2025, our chatbot AVA is available to assist customers in English as well.
Every customer can switch the language in AVA by:
Typing directly in English in the chat;
Selecting the "Chat in English" button from the main menu of the bot, available on all pages in My A1, A1 Assistant, and A1.bg.
At the beginning of each chat, a brief message is shown with information about the use of AI and the translation terms.
The translation is performed in real time through AI integration, and customer data is stored in compliance with all regulatory requirements.
You`re speaking English? Just write to AVA and get assistance!
The chatbot is available 24/7!
You can find her in the bottom right corner of our website - A1.bg, as well as in your My A1 profile.
All you need to do is enter your mobile number and confirm it with a verification code. AVA will take care of the rest.
How AVA can help you:
Current bill, credit limit, and invoice for your number;
Roaming terms and conditions;
Technical questions about mobile services, internet, TV, or Net Box
Questions about the services offered by the company
Get support without waiting.
If needed, AVA will connect you with a live agent – directly in the chat.
We would also like to remind you that the My A1 mobile app is available in English as well.